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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jim Scott

March 25, 2025

5  out of  5
rating by Jim Scott
"Great Customer Service and attention from Raquel - She got us good rates and prompt conclusion to our Insurance needs for Home & Auto .... Thanks Again Raquel....great Job"
We responded:
"Thank you, Jim, for sharing your experience! I'm happy to know that Raquel provided you with excellent service and helped you find great rates for your insurance. Your satisfaction is important to us, and we're here for any future needs or questions you might have. Thanks again for choosing us!"
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Baynes Norton

March 21, 2025

5  out of  5
rating by Baynes Norton
"Chelsea Dow State Farm in the Charleston area is your one-stop shop for everything insurance. Follow up is HUGE and they are true pros in making sure all of my questions were answered in a timely manner throughout the process. Thank you for all your help!"
We responded:
"Thank you, Baynes, for your wonderful feedback! I'm glad to know that our follow-up and timely responses met your expectations. It's great to be your go-to for all your insurance needs. If you have any more questions or need assistance in the future, feel free to reach out."
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Scott Wood

March 20, 2025

5  out of  5
rating by Scott Wood
"Long time customer, I have had numerous policies and even a painless claim with Chelsea's office. I have always found them friendly, knowledgeable and responsive, which is refreshing these days."
We responded:
"Thank you, Scott, for being a valued customer over the years! I'm happy to hear that you've had positive experiences with our office, from handling policies to managing claims. It's wonderful to know that our team's friendliness, knowledge, and responsiveness have made a difference for you. If you ever need assistance or have questions, we're here to help!"
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John P

March 12, 2025

5  out of  5
rating by John P
"Had a minor issue at first, Ashley went well above and beyond to mitigate. Very friendly and professional! Thanks for your help! You are an asset to state farm no doubt!"
We responded:
"Thank you, John, for sharing your experience! I'm glad Ashley could step in and resolve the issue for you. We appreciate your kind words about her professionalism and friendliness. If you need any further assistance, we're here to help. - Chelsea Dow - State Farm Insurance Agent, Charleston, SC"
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ForevaDj

March 10, 2025

5  out of  5
rating by ForevaDj
"Chelsea was really helpful and got the work done fast was a pleasure to speak with her!"
We responded:
"Thank you for your wonderful feedback! I'm happy to know that I could assist you quickly and that you enjoyed our conversation. If you have any questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Diego Martinez

February 24, 2025

5  out of  5
rating by Diego Martinez
"I recently got my coverage here with my agent Ashley Smith. I had some issues with my license/ insurance coverage and had a huge headache dealing with the DMV. Ashley stayed on the phone with me and made sure my process went as smooth as possible. She has always been super helpful and I recommend anyone considering getting their insurance through state farm to consider Ashley!"
We responded:
"Thank you, Diego, for sharing your experience! I'm delighted to hear that Ashley was able to assist you with your challenges and make the process smoother. Her dedication to helping our customers is truly appreciated. If you need further assistance, feel free to reach out to our office anytime."
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Donna Linzel

February 13, 2025

5  out of  5
rating by Donna Linzel
"Sydney Steinmiller is an asset to State Farm! She worked tirelessly to facilitate our insurance policy being processed through underwriting. She was extremely knowledgeable and punctual with calls and emails. We are so grateful to Sydney. She truly cares about her customers, and it shows."
We responded:
"It is fantastic to hear that you had a great experience with us! Our team at Chelsea Dow - State Farm Insurance Agent works hard to provide top-notch service, and we are grateful for your positive feedback. Thank you for choosing us to meet your insurance needs. - Chelsea Dow - State Farm Insurance Agent, Charleston, SC"
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Tonya Hamm

February 13, 2025

5  out of  5
rating by Tonya Hamm
"Sydney was wonderful and a huge help filing an accident claim. She made the process so easy by handlingeverything, I am very grateful for her."
We responded:
"Thank you, Tonya! I'm so happy to hear that Sydney was able to assist you with your accident claim. Her dedication to making the process smooth is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Brandon Strauss

January 28, 2025

5  out of  5
rating by Brandon Strauss
"Car wrecked by falling ice and State Farm could not be more helpful. In less than an hour, I had a claim in, a tow truck ordered, a collision company identified, a rental car reserved, and a follow up call from State Farm checking on me."
We responded:
"Thank you, Brandon, for sharing your experience! I'm happy to know that our team was able to assist you promptly during such a challenging situation. It's great to hear that everything from filing the claim to arranging a rental car went smoothly. If you have any more questions or need further assistance, please feel free to reach out."
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Tyler Ewing

January 28, 2025

5  out of  5
rating by Tyler Ewing
"Recently had an issue that no one was able to help with regarding the SCDMV. With in a 5 min phone conversation and 2 emails Zana and Sydney had it resolved! Thank you for the support!"
We responded:
"Thank you, Tyler, for sharing your experience! I'm happy to hear that Zana and Sydney were able to resolve your issue with the SCDMV so efficiently. Your satisfaction is important to us, and we're always here to help with any future needs. Feel free to reach out anytime!"
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Donna Chinnis

January 23, 2025

5  out of  5
rating by Donna Chinnis
"Recently moved back to Charleston, SC and needed a new insurance company with my new car purchase. Chelsea Dow - State Farm Insurance helped me with everything! Specifically, my new Agent, Farrah who made everything happen so quickly and seamlessly, speaks volumes for the down home welcoming attitude and appreciation that their team offers to their clients! First class experience. Thank you so much."
We responded:
"Thank you, Donna, for sharing your experience with us! I'm so happy to hear that Farrah was able to assist you quickly and seamlessly. Our team strives to provide a welcoming and appreciative atmosphere, and it's wonderful to know that you felt that. If you have any further questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
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Victoria McComb

January 10, 2025

5  out of  5
rating by Victoria McComb
"I recently had to contact the office for a question regarding my policy. Sydney is always a pleasure to speak with. She is professional and personable, and also handles everything in a timely fashion."
We responded:
"Thank you, Victoria, for your wonderful feedback! I'm delighted to know that Sydney provided you with such a professional and personable experience. Her dedication to timely service is truly appreciated. If you have any more questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
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Kenneth Dix

January 8, 2025

5  out of  5
rating by Kenneth Dix
"Excellent service"
We responded:
"Thank you, Kenneth, for your wonderful feedback! I'm glad you had a great experience with our service. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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richard green

January 8, 2025

5  out of  5
rating by richard green
"EXCELLENT COMMUNICATION"
We responded:
"Thank you, Richard, for your feedback! I'm glad you appreciated our communication. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
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Juliet Gadsden

December 29, 2024

5  out of  5
rating by Juliet Gadsden
"Raquel France was absolutely AMAZING! She was very professional, informative, thorough and patient. I must say finding insurance for our new home was definitely not a walk in the park but with Raquel’s help and expertise it made our journey a lot less stressful. Thank you Raquel! 😊"
We responded:
"Thank you, Juliet, for sharing your experience! I'm so happy to hear that Raquel was able to make finding insurance a smoother process. Her professionalism and patience truly shine through. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 😊"
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Stephen Carleton

December 26, 2024

5  out of  5
rating by Stephen Carleton
"I've been with Chelsea dow state farm for over 10 years and I'll probably never leave. Best customer service overall."
We responded:
"Stephen, thank you for your loyalty over the past decade! I'm so happy to hear that you've had such a positive experience with our customer service. If you ever have any questions or need assistance, please don't hesitate to reach out. We're always here to help!"
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Erin Rains

December 24, 2024

5  out of  5
rating by Erin Rains
"Everyone who works at Chelsea Dow’s office has been so kind and helpful to us. I have to specifically express my utmost appreciation for Sydney and how she has advocated on our behalf recently! Navigating coverage can be difficult, but she took care of us so well. Thank you!"
We responded:
"Thank you, Erin! I'm happy to hear that our team, especially Sydney, has been kind and helpful to you. Navigating coverage can indeed be challenging, and I'm glad Sydney was able to assist you effectively. We appreciate your feedback and are here for any future needs or questions you may have!"
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amanda seel

December 19, 2024

5  out of  5
rating by amanda seel
"I had some questions about lowering my insurance and Sydney was very helpful..she gave me plenty of options and offered to email all the possible solutions. Thank you"
We responded:
"Thank you, Amanda! I'm happy to hear that Sydney helped you with your questions. We appreciate your feedback and are here to help if you need anything else. Don't hesitate to reach out anytime!"
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Brittany Olson

December 18, 2024

5  out of  5
rating by Brittany Olson
"Sydney was extremely helpful walking me through my different policies, and finding me the best options for my budget."
We responded:
"Thank you, Brittany! I'm happy to hear that Sydney was able to assist you with your policies and find options that fit your budget. We appreciate your feedback."
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MOYA MOYA

December 16, 2024

5  out of  5
rating by MOYA MOYA
"Sydney was awesome! Super friendly and professional. Sydney was able to offer a personalized option for me that I didn't even know was avaliable! Thanks for being so quick and efficient too!"
We responded:
"Thank you, Moya, for sharing your experience! I'm glad to hear Sydney was able to assist you with a personalized option you weren't aware of. Our team is dedicated to providing quick and efficient service, and it's wonderful to know Sydney delivered on that. If you have any questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Joel Speck

December 11, 2024

5  out of  5
rating by Joel Speck
"Zana was wonderful. She was the only agent that followed up with us. Very easy to work with. Highly recommend"
We responded:
"Thank you, Joel! I'm so happy to hear that you found it easy to work with Zana and appreciated the follow-up. Your recommendation means a lot. If you need any further assistance, feel free to reach out anytime!"
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Chianta Adams

December 11, 2024

5  out of  5
rating by Chianta Adams
"I love Ms.Chelsea Dow and her staff they are very sweet, kind and lenient, individuals they are so awesome, if it hadn’t been for these ladies I’d be lost😇"
We responded:
"Thank you so much, Chianta! I'm really happy to know that our team could be of help to you. We're grateful for your kind words and are always here if you need anything in the future. Your satisfaction is important to us!"
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Jed Dews

December 11, 2024

5  out of  5
rating by Jed Dews
"Friendly and QUICK service with local pros! The whole team is great! I know exactly who to email if I need assistance with my policy -- no waiting on hold or being redirected."
We responded:
"Thank you, Jed, for your wonderful feedback! I'm happy to know that our team's quick and friendly service has made a positive impact. It's great that you have a direct line of communication for any policy assistance. We're always here to help with any future needs!"
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Jameson Moyer

December 10, 2024

5  out of  5
rating by Jameson Moyer
"Love Zana! Great personality and easy to work with."
We responded:
"Jameson, thank you for your wonderful review! We're happy to know that Zana's personality and ease to work with made a positive impact on your experience. We appreciate your feedback and look forward to assisting you with any future needs!"
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Cheryl Canavan

December 4, 2024

5  out of  5
rating by Cheryl Canavan
"I recently had the pleasure of working with Ashley on a property insurance change. She was very knowledgeable and made it so easy! Chelsea Dow is a true professional, and we sincerely appreciate her knowledge and guidance with our personal lines of insurance."
We responded:
"Ashley and our team are so happy to hear that you had a positive experience with your property insurance change, Cheryl! Your kind words about Ashley's knowledge and our office's guidance mean a lot to us. We're grateful for your trust in handling your personal lines of insurance. If you need any further assistance, don't hesitate to reach out. Thank you for your support!"